Privacy Policy

Mortimer Clarke Solicitors (“We”) are committed to protecting and respecting your privacy. In this Policy “Mortimer Clarke”, “we”, “us” and “our” means Mortimer Clarke Solicitors and “you” means the individual who is using the Website.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.mortimerclarkesolicitors.co.uk you are accepting and consenting to the practices described in this policy.

We may update this Policy from time to time by updating this page to reflect changes in law and/or our privacy practices. We will not use your personal information in any new way without your consent or that contravenes the Data Protection Act 1998.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Mortimer Clarke Solicitors of 16 – 22 Grafton Road, Worthing, West Sussex, BN11 1QP.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site www.mortimerclarkesolicitors.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information. We will treat sensitive personal data which you provide to us in accordance with the Act.

We may record phone conversations to offer you additional security, to ensure we comply with our legal and regulatory obligations, to resolve complaints and improve our quality and service standards. Conversations may also be monitored for training purposes.

If you email us, or give us your email address, we will record it. We may use it to contact you occasionally about your account. When emailing us, we would recommend you always use the email facility on our website, www.mortimerclarkesolicitors.co.uk, to make sure that the content of your email is secure. If you send us email in other ways, remember that it will be “insecure” and could be intercepted. If you do send “insecure” email, please keep the amount of confidential information you include to a minimum. We will do likewise when we reply. We may also email you about other products and services which may interest you, unless you ask us not to do so. We will not give your email address to any unauthorised third parties.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

Uses made of the information

We use information held about you in the following ways:

Information you give to us. When you provide your personal data to us of your own volition, whether via a contact form on our site or otherwise, the purpose for which you are providing that personal data will always be clear and we will process that personal data for that purpose. If you instruct us on a matter, we will of course also process your personal data as necessary to carry out that matter, including performing client due diligence and billing and administrative activities.

If we receive your personal data in the course of a matter in which we are not acting for you, we will use your personal data only as necessary to perform that matter for our client.  If you are a client of the firm (past or present), or if you provide us with your personal data in the course of enquiring about our services, we may also use your personal data in order to contact you from time to time to market our own services, unless you ask us to stop.  We will not use your personal data to market the services of unrelated third parties.

Information we collect about you.

We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Crime Prevention And Anti-Money Laundering

We have systems that protect our customers and ourselves against fraud and other crime, including money laundering. Customer Information can be used to prevent crime and trace those responsible. As part of our ongoing monitoring of the account and to service your account, by law we have to confirm your name, address and other details which may required to identify you. This means your details may be shared between the Cabot Financial Group of Companies for anti-money laundering and fraud prevention purposes. Some Acts of Parliament oblige us to disclose customer information to certain bodies with statutory powers.

Disclosure of your information

We may share your personal information with any member of our Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may also use and/or pass your details on to any person within the Group or a third party for the following purposes:

  • provision of administration support, Website services and/or any other service who agree to only hold such information for the purposes set out in this Privacy Policy and under strict conditions to safeguard your information;
  • If we sell any part of the business and/or integrate it with another, or dispose of any rights relating to you, your details may be disclosed, subject to strict confidentiality undertakings, to our advisers and those of prospective purchasers. It will be passed on to any new owners of the business to be used in the same or similar way as set out in this data protection policy.
  • We may also disclose information if we have (or believe we have) a duty to do so, or the law allows us to.
  • Apart from the above exceptions we will not disclose any information on to other commercial organisations that could allow you to be personally identified, unless we have a strict obligation to do so.

We will not keep your information for longer than is necessary for the purposes outlined in this Privacy Policy.

Certain of our operations are performed by affiliated service companies rather than by the firm itself.  Depending on the nature of your interaction with us, we may pass your personal data to one or more of those affiliated service companies. We may outsource certain of our marketing activities to third party providers. If we use your personal data for the marketing purposes we may share your personal data with those third party providers to the extent necessary to enable them to perform their services.  Some of those third party providers may process your personal data outside of the EEA.

Marketing and opting out

Unless you have asked us not to do so, we may contact you by e-mail, telephone, fax or letter about any of our services which may be of interest to you. We may share your personal data with organisations in our Group. If you prefer not to receive any further marketing communications from us, you can opt out at any time by contacting us.

Where we store your personal data

As a firm of solicitors we take information security seriously, and in accordance with our client confidentiality obligations.  We protect our computer systems with appropriate technical and organisational measures, including firewalls, web content filtering devices, anti-virus software, and robust information security policies.

Information stored in physical filing systems is stored securely at our offices and at third party storage facilities.  Access to our offices is controlled by appropriate technical and organisational measures, including card entry systems.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We will ensure that the 3rd party and ourselves have appropriate technical and organisational safeguards in place to ensure compliance with data protection and security principles. Mortimer Clarke Solicitors will only use reputable and reliable 3rd parties who are regularly audited by us. We will keep any such transfer of information outside the EEA to a minimum.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at info@mortimerclarke.co.uk.

If you wish to exercise your right under the Act to access your personal data held by us, you can email info@mortimerclarke.co.uk or write to our registered office at the address above, for the attention of the Risk and Compliance Officer.  Please note that we may make a charge of up to £10 to cover our costs in responding to such requests.

Links

We may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that by you accessing any linked website, we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including, without limitation, any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods, or other materials or services available on such external websites or resources. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@mortimerclarke.co.uk.