If you are dissatisfied with the way that we have dealt with your account, then please let us know, by using one of the following methods:



Please quote your reference number which appears on correspondence you have received from us.


We will investigate your complaint fairly and promptly.  We will keep you updated on the progress of our investigations.  At the latest, we will provide you with a response setting out our position within 8 weeks of the date that you raised the issue with us.


If you still do not feel that we have addressed your complaint satisfactorily, you may contact the Credit Services Association (CSA).  This is an industry trade body which operates a Code of Practice.  Mortimer Clarke Solicitors is a member of the CSA, and is required to abide by the CSA’s Code of Practice.   You can contact the CSA in relation to your complaint by writing to them at:


Credit Services Association
Complaints Department
2 Esh Plaza
Sir Bobby Robson Way
NE13 9BA